Last Updated: December 01, 2025

1. Introduction

Welcome to HostingGen (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at support@hostinggen.com.

When you visit our website https://hostinggen.com/ and use our services, you trust us with your personal information. This Privacy Policy governs the privacy of our members and visitors who use our services, including our web hosting, domain registration, and cloud infrastructure services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Personal Identity Information: Name, email address, phone number, and mailing address.
• Account Credentials: Passwords, password hints, and similar security information used for authentication and account access (processed securely via our billing system).
• Payment Data: We collect data necessary to process your payment if you make purchases. This includes transaction IDs and payment status. Note: We do not store sensitive credit card details on our servers.
• Server & Technical Data: IP addresses, browser type, device type, operating system, and server logs.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To Provide Services: To set up your hosting accounts, register domains, and configure cloud servers on our infrastructure.
• Billing and Payments: To process payments via our gateways (including bKash, Credit Cards, etc.) and send invoices.
• Communication: To send you administrative information, such as product, service, and new feature information, and/or information about changes to our terms, conditions, and policies.
• Security and Fraud Prevention: To protect our services and your data, including detecting and preventing fraud (e.g., screening orders for fraudulent activity).
• Legal Compliance: To enforce our terms, conditions, and policies, and to comply with legal and regulatory requirements.¹

4. Sharing Your Information

We only share information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices.

• Infrastructure Provider (Google Cloud):We utilize Google Cloud Platform (GCP) to host our servers and infrastructure. Your data may be stored and processed on secure servers provided by Google. Google adheres to strict security standards and compliance certifications.
• Payment Processors:We share transaction data with our payment gateway partners, including bKash, to process your payments securely. These parties are not allowed to use your personally identifiable information for promotional purposes.
• Domain Registrars:When you register a domain name with us, we are required to share your contact information with the relevant domain registrar and ICANN (Internet Corporation for Assigned Names and Nu14mbers) to complete the registration.
• Software Licensing (WHMCS/cPanel):To license the control panels and billing software you use, limited technical data (such as IP address and license key) is shared with software vendors like WebPros (cPanel/WHMCS).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information.

• Session Cookies: Essential for the operation of our Client Area (WHMCS) to keep you logged in.
• Analytics Cookies: We may use tools like Google Analytics to understand website traffic and improve user experience.

You can disable cookies through your individual browser options, but this may prevent you from using certain parts of our billing portal.

6. International Data Transfers

Our servers are located in data centers provided by Google Cloud, which may be located in various regions (e.g., USA, Singapore, Europe). If you are accessing our services from outside these regions, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

• Active Accounts: Data is retained indefinitely to provide services.
• Inactive Accounts: Data is retained for up to 7 years to comply with tax and audit laws.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

• Encryption: All sensitive data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Infrastructure Security: Our Google Cloud infrastructure benefits from Google’s security model, including custom hardware security, data encryption at rest, and physical security of data centers.

9. Your Privacy Rights

Depending on your location (including users in the EEA/GDPR zone), you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can update your personal information directly through your Client Area portal.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions (e.g., tax records).

To exercise these rights, please contact us via our support ticket system or email.

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this policy, you may email us at support@hostinggen.com