Last Updated: December 01, 2025
1. Introduction
At HostingGen, we strive to provide high-quality web hosting and cloud infrastructure services. We believe in our product and want you to be fully satisfied with your purchase. However, we understand that things may not always work out.
This Refund and Returns Policy outlines the rules and procedures for requesting a refund for services purchased at https://hostinggen.com/.
2. Anytime Money-back Guarantee
- We offer a pro-rata refund for the unused time on your hosting package, ensuring you only pay for what you use.
- If you’re not 100% satisfied, we refund the unused portion of your hosting plan—hassle-free.
- Anytime Money-Back Guarantee: We offer a pro-rata refund for the unused portion of any hosting term, beyond the initial 30-day period.
- Calculation Basis: The used service period will be calculated based on the standard, non-discounted monthly rate of the service.
- Deductions: Domain registration fees and any third-party software licensing fees (if applicable) are non-refundable and will be deducted from the refund amount.
- Policy Abuse: The guarantee is void if the account violates our Acceptable Use Policy (AUP) or Terms of Service (e.g., illegal activity, adult content, spamming).
Refund Calculation Example (Pro-rata)
Here is an example of how the refundable amount is calculated based on our Anytime Money-Back Guarantee:
| Item | Details | Amount |
| Annual Price (Paid) | Cost paid for 12 months (with discount) | $120 |
| Standard Monthly Price | The regular price without the annual discount | $15 |
| Used Service Period | Customer used the service for | 3 Months |
| Cost of Used Service | Calculated at the standard rate ($15 x 3 months) | $45 |
| Refundable Amount | Annual Price – Cost of Used Service ($120 – $45) | $75 |
Note: The refundable amount ($75) is less than the discounted rate for the remaining 9 months ($90) because the used period is charged at the full standard monthly price to account for the initial term discount.
Refund Calculation Example (Without Discount)
Here is an example calculation for a plan where the annual price reflects the exact cumulative monthly cost:
| Item | Details | Amount |
| Annual Price (Paid) | Cost paid for 12 months (e.g., $15 x 12) | $180 |
| Standard Monthly Price | The regular price for the service | $15 |
| Used Service Period | Customer used the service for | 3 Months |
| Cost of Used Service | Calculated at the standard rate ($15 x 3 months) | $45 |
| Refundable Amount | Annual Price – Cost of Used Service ($180 – $45) | $135 |
Note: In this scenario, the customer receives a straightforward refund for the exact unused 9 months, as no initial annual discount was applied to the package price.
Refund Calculation Example (With Affiliate Commission)
This example shows the calculation for a package purchased via an affiliate link, combining the standard rate deduction and the non-refundable commission.
| Item | Details | Amount |
| Annual Price (Paid) | Cost paid for 12 months (with discount) | $120 |
| Standard Monthly Price | The regular price without the annual discount | $15 |
| Affiliate Commission Paid | 30% of the Annual Price ($120 x 0.30) | $36 |
| Used Service Period | Customer used the service for | 3 Months |
| Cost of Used Service | Calculated at the standard rate ($15 x 3 months) | $45 |
| Total Deductions | Used Service Cost + Commission ($45 + $36) | $81 |
| Final Refundable Amount | Annual Price – Total Deductions ($120 – $81) | $39 |
Policy Note: Non-Refundable Commission: Affiliate commission payouts are non-recoverable and are considered a non-refundable third-party fee. The commission amount will be deducted from your final refund total.
We offer a 30-Day Money-Back Guarantee on all our standard Web Hosting and Managed Cloud Hosting plans.
Eligibility: If you are a new customer and are not satisfied with our services, you may request a full refund within the first thirty (30) days of your service activation.
Process: To claim this refund, you must submit a cancellation request via our Client Area and open a support ticket with the Billing Department.
Exclusions: This guarantee applies only to the hosting service fees. It does not cover domain registrations, setup fees, or software licenses (see Section 3).
3. Non-Refundable Items
Please note that due to the nature of digital goods and third-party costs, the following items are strictly non-refundable under any circumstances:
- Domain Name Registrations/Transfers: Once a domain is registered or transferred, the cost is paid instantly to the domain registry (ICANN). We cannot reverse this transaction. You retain ownership of the domain for the registration period even if you cancel your hosting.
- Software Licenses: Fees for third-party licenses such as cPanel, WHMCS, CloudLinux, LiteSpeed, or Windows Server licenses.
- SSL Certificates: Paid SSL certificates are non-refundable once issued.
- Dedicated Servers: Due to the physical setup and provisioning costs involved.
- Setup Fees: Any one-time setup fees or migration fees paid for custom configurations.
4. Payment Method Specifics (bKash & Mobile Banking)
We accept various payment methods, including Credit/Debit cards and Mobile Banking (bKash, Nagad, Rocket).
- Credit/Debit Cards: Refunds will be issued to the original card used for purchase. Please allow 5-10 business days for the funds to appear on your statement.
- bKash / Mobile Banking:
- Refunds for payments made via bKash or other mobile banking methods will be processed manually.
- Please allow 7-14 business days for mobile banking refunds to be processed.
- Transaction Fees: Any transaction fees charged by the mobile banking provider (e.g., “Cash Out” or “Send Money” fees) during the initial payment or the refund process are non-refundable and may be deducted from the total refund amount.
5. Cancellation Process
To request a refund, you must follow these steps:
- Log in to your HostingGen Client Area.
- Navigate to the service you wish to cancel.
- Click on “Request Cancellation.”
- Open a Billing Support Ticket referencing your cancellation and formally requesting the refund.
Note: Simply cancelling the PayPal subscription or not paying the invoice does not constitute a refund request. You must formally request it via our system.
6. Abuse and Terms of Service Violations
Our refund policy is designed to protect honest customers.
- TOS Violations: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., hosting phishing sites, sending spam/bulk email, prohibited content, or attacking our infrastructure), you are NOT eligible for a refund, regardless of when the violation occurred.
- Spamming: Accounts terminated for blacklisting our IPs due to spam are not eligible for refunds.
7. Service Interruptions & SLA Credits
In the event of significant server downtime that exceeds our Service Level Agreement (SLA) guarantee, we may provide Service Credits to your account for future use. Service credits are not redeemable for cash refunds.
8. Changes to This Policy
HostingGen reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically.
9. Contact Us
If you have any questions concerning our return policy, please contact us at:
- Support Ticket: Open a ticket in the Billing Department
- Email: support@hostinggen.com
